{"id":1736,"date":"2025-03-10T09:50:55","date_gmt":"2025-03-10T08:50:55","guid":{"rendered":"https:\/\/comercial.respiraenergia.com\/politica-de-calidade\/"},"modified":"2026-09-08T12:10:45","modified_gmt":"2026-09-08T10:10:45","slug":"politica-de-calidade","status":"publish","type":"page","link":"https:\/\/comercial.respiraenergia.com\/gl\/politica-de-calidade\/","title":{"rendered":"Pol\u00edtica de Calidade"},"content":{"rendered":"<style>.kb-row-layout-id1736_7e70b3-85 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1736_7e70b3-85 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1736_7e70b3-85 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1736_7e70b3-85 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1736_7e70b3-85 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id1736_7e70b3-85 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1736_7e70b3-85 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column1736_35d511-24 > .kt-inside-inner-col,.kadence-column1736_35d511-24 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1736_35d511-24 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1736_35d511-24 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1736_35d511-24 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1736_35d511-24 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1736_35d511-24{position:relative;}@media all and (max-width: 1024px){.kadence-column1736_35d511-24 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1736_35d511-24 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1736_35d511-24\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1736_cb7df2-74, .wp-block-kadence-advancedheading.kt-adv-heading1736_cb7df2-74[data-kb-block=\"kb-adv-heading1736_cb7df2-74\"]{font-size:var(--global-kb-font-size-xl, 3rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1736_cb7df2-74 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1736_cb7df2-74[data-kb-block=\"kb-adv-heading1736_cb7df2-74\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1736_cb7df2-74 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1736_cb7df2-74[data-kb-block=\"kb-adv-heading1736_cb7df2-74\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading1736_cb7df2-74 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1736_cb7df2-74\">Pol\u00edtica de Calidade<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">En RESPIRA ENERGIA, S.A. entendemos a calidade como o compromiso coa mellora continua e a busca da excelencia en todos os procesos e actividades relacionados coa comercializaci\u00f3n de enerx\u00eda el\u00e9ctrica libre de CO\u2082 para fogares, pemes, empresas e consumidores industriais de calquera sector.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A nosa finalidade \u00e9 contribu\u00edr \u00e1 descarbonizaci\u00f3n da sociedade mediante un modelo enerx\u00e9tico baseado na enerx\u00eda renovable, a proximidade, a transparencia, a eficiencia e a atenci\u00f3n personalizada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para acadar este prop\u00f3sito, RESPIRA comprom\u00e9tese a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Satisfacer as necesidades e expectativas dos nosos clientes e das demais partes interesadas, ofrec\u00e9ndolles un servizo pr\u00f3ximo, \u00e1xil, transparente e adaptado \u00e1s s\u00faas necesidades.<\/li>\n\n\n\n<li>Cumprir os requisitos legais, regulamentarios, contractuais e calquera outro requisito aplicable \u00e1 nosa actividade.<\/li>\n\n\n\n<li>Establecer, revisar e facer o seguimento de obxectivos de calidade coherentes con esta pol\u00edtica e coa estratexia da organizaci\u00f3n.<\/li>\n\n\n\n<li>Mellorar continuamente a eficacia do Sistema de Xesti\u00f3n da Calidade e dos procesos de contrataci\u00f3n, atenci\u00f3n ao cliente, operaci\u00f3ns e facturaci\u00f3n.<\/li>\n\n\n\n<li>Garantir a fiabilidade, a claridade e a puntualidade da informaci\u00f3n e da facturaci\u00f3n facilitadas aos nosos clientes.<\/li>\n\n\n\n<li>Promover a competencia, a formaci\u00f3n, a participaci\u00f3n e a transferencia de co\u00f1ecemento entre as persoas que forman parte de RESPIRA.<\/li>\n\n\n\n<li>Impulsar a dixitalizaci\u00f3n, a seguridade da informaci\u00f3n, a continuidade do servizo e o uso responsable da tecnolox\u00eda.<\/li>\n\n\n\n<li>Avaliar e xestionar os riscos e as oportunidades que poidan afectar \u00e1 calidade do servizo e ao cumprimento dos nosos obxectivos.<\/li>\n\n\n\n<li>Colaborar con produtores de enerx\u00eda renovable e provedores que compartan os nosos compromisos de calidade, sustentabilidade e cumprimento.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Contamos cun equipo profesional cualificado e comprometido, e promovemos unha contorna de traballo que favoreza a colaboraci\u00f3n, a achega de talento e a busca de soluci\u00f3ns que contrib\u00faan ao obxectivo principal de RESPIRA: avanzar cara a unha sociedade descarbonizada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica \u00e9 aplicable a todas as persoas que forman parte de RESPIRA, inclu\u00eddas aquelas que desenvolven a s\u00faa actividade f\u00f3ra da sede central de Barcelona. Comun\u00edcase dentro da organizaci\u00f3n para asegurar que sexa co\u00f1ecida, comprendida e aplicada, e at\u00f3pase dispo\u00f1ible para todas as partes interesadas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A Direcci\u00f3n revisar\u00e1 periodicamente esta Pol\u00edtica de Calidade para garantir que contin\u00fae sendo adecuada ao prop\u00f3sito, ao contexto e \u00e1 orientaci\u00f3n estrat\u00e9xica de RESPIRA, as\u00ed como para asegurar a mellora continua do Sistema de Xesti\u00f3n da Calidade.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O alcance certificado do Sistema de Xesti\u00f3n da Calidade de RESPIRA, de acordo coa Norma Internacional ISO 9001:2015, \u00e9: <strong>Comercializaci\u00f3n de enerx\u00eda el\u00e9ctrica libre de CO\u2082<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Xullo de 2026<\/p>\n\n\n\n<object data=\"https:\/\/comercial.respiraenergia.com\/wp-content\/uploads\/2025\/10\/ISO-9001-CAT-RESPIRA-ENERGIA-REN_signed.pdf\" style=\"width:100%;height:550px\"><\/object>\n<\/div><\/div>\n\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Calidade En RESPIRA ENERGIA, S.A. entendemos a calidade como o compromiso coa mellora continua e a busca da excelencia en todos os procesos e actividades relacionados coa comercializaci\u00f3n de enerx\u00eda el\u00e9ctrica libre de CO\u2082 para fogares, pemes, empresas e consumidores industriais de calquera sector. A nosa finalidade \u00e9 contribu\u00edr \u00e1 descarbonizaci\u00f3n da sociedade&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1736","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Calidade - Respira, electricitat sense CO2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/comercial.respiraenergia.com\/gl\/politica-de-calidade\/\" \/>\n<meta property=\"og:locale\" content=\"gl_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Calidade - Respira, electricitat sense CO2\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Calidade En RESPIRA ENERGIA, S.A. entendemos a calidade como o compromiso coa mellora continua e a busca da excelencia en todos os procesos e actividades relacionados coa comercializaci\u00f3n de enerx\u00eda el\u00e9ctrica libre de CO\u2082 para fogares, pemes, empresas e consumidores industriais de calquera sector. 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