{"id":1738,"date":"2025-03-10T09:50:55","date_gmt":"2025-03-10T08:50:55","guid":{"rendered":"https:\/\/comercial.respiraenergia.com\/politique-de-qualite\/"},"modified":"2026-09-08T12:10:42","modified_gmt":"2026-09-08T10:10:42","slug":"politique-de-qualite","status":"publish","type":"page","link":"https:\/\/comercial.respiraenergia.com\/fr\/politique-de-qualite\/","title":{"rendered":"Politique de qualit\u00e9"},"content":{"rendered":"<style>.kb-row-layout-id1738_4665be-8b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1738_4665be-8b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1738_4665be-8b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1738_4665be-8b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 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.kt-inside-inner-col:before{opacity:0.3;}.kadence-column1738_fbeff6-29{position:relative;}@media all and (max-width: 1024px){.kadence-column1738_fbeff6-29 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1738_fbeff6-29 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1738_fbeff6-29\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1738_3e9eab-e9, .wp-block-kadence-advancedheading.kt-adv-heading1738_3e9eab-e9[data-kb-block=\"kb-adv-heading1738_3e9eab-e9\"]{font-size:var(--global-kb-font-size-xl, 3rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1738_3e9eab-e9 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1738_3e9eab-e9[data-kb-block=\"kb-adv-heading1738_3e9eab-e9\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1738_3e9eab-e9 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1738_3e9eab-e9[data-kb-block=\"kb-adv-heading1738_3e9eab-e9\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading1738_3e9eab-e9 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1738_3e9eab-e9\">Politique de qualit\u00e9<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Chez RESPIRA ENERGIA, S.A., nous concevons la qualit\u00e9 comme l\u2019engagement en faveur de l\u2019am\u00e9lioration continue et la recherche de l\u2019excellence dans l\u2019ensemble des processus et des activit\u00e9s li\u00e9s \u00e0 la commercialisation d\u2019\u00e9lectricit\u00e9 sans CO\u2082 aupr\u00e8s des particuliers, des PME, des entreprises et des consommateurs industriels de tous les secteurs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notre finalit\u00e9 est de contribuer \u00e0 la d\u00e9carbonation de la soci\u00e9t\u00e9 gr\u00e2ce \u00e0 un mod\u00e8le \u00e9nerg\u00e9tique fond\u00e9 sur les \u00e9nergies renouvelables, la proximit\u00e9, la transparence, l\u2019efficacit\u00e9 et un accompagnement personnalis\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour atteindre cet objectif, RESPIRA s\u2019engage \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Satisfaire les besoins et les attentes de nos clients et des autres parties int\u00e9ress\u00e9es, en leur offrant un service de proximit\u00e9, r\u00e9actif, transparent et adapt\u00e9 \u00e0 leurs besoins.<\/li>\n\n\n\n<li>Respecter les exigences l\u00e9gales, r\u00e9glementaires et contractuelles, ainsi que toute autre exigence applicable \u00e0 notre activit\u00e9.<\/li>\n\n\n\n<li>\u00c9tablir, r\u00e9viser et suivre des objectifs qualit\u00e9 coh\u00e9rents avec cette politique et avec la strat\u00e9gie de l\u2019organisation.<\/li>\n\n\n\n<li>Am\u00e9liorer en continu l\u2019efficacit\u00e9 du Syst\u00e8me de Management de la Qualit\u00e9 ainsi que des processus de souscription, de service client, d\u2019exploitation et de facturation.<\/li>\n\n\n\n<li>Garantir la fiabilit\u00e9, la clart\u00e9 et la ponctualit\u00e9 des informations et de la facturation fournies \u00e0 nos clients.<\/li>\n\n\n\n<li>Promouvoir la comp\u00e9tence, la formation, la participation et le transfert de connaissances parmi les personnes qui composent RESPIRA.<\/li>\n\n\n\n<li>Favoriser la num\u00e9risation, la s\u00e9curit\u00e9 de l\u2019information, la continuit\u00e9 du service et l\u2019usage responsable de la technologie.<\/li>\n\n\n\n<li>\u00c9valuer et g\u00e9rer les risques et les opportunit\u00e9s susceptibles d\u2019affecter la qualit\u00e9 du service et l\u2019atteinte de nos objectifs.<\/li>\n\n\n\n<li>Collaborer avec des producteurs d\u2019\u00e9nergie renouvelable et des fournisseurs qui partagent nos engagements en mati\u00e8re de qualit\u00e9, de durabilit\u00e9 et de conformit\u00e9.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nous disposons d\u2019une \u00e9quipe professionnelle qualifi\u00e9e et engag\u00e9e, et nous favorisons un environnement de travail qui encourage la collaboration, l\u2019apport des talents et la recherche de solutions contribuant \u00e0 l\u2019objectif principal de RESPIRA : avancer vers une soci\u00e9t\u00e9 d\u00e9carbon\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette politique s\u2019applique \u00e0 toutes les personnes qui font partie de RESPIRA, y compris celles qui exercent leur activit\u00e9 en dehors du si\u00e8ge central de Barcelone. Elle est communiqu\u00e9e au sein de l\u2019organisation afin de garantir qu\u2019elle soit connue, comprise et appliqu\u00e9e, et elle est mise \u00e0 la disposition de toutes les parties int\u00e9ress\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La Direction r\u00e9visera p\u00e9riodiquement cette Politique de Qualit\u00e9 afin de garantir qu\u2019elle reste adapt\u00e9e \u00e0 la finalit\u00e9, au contexte et \u00e0 l\u2019orientation strat\u00e9gique de RESPIRA, et d\u2019assurer l\u2019am\u00e9lioration continue du Syst\u00e8me de Management de la Qualit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le p\u00e9rim\u00e8tre certifi\u00e9 du Syst\u00e8me de Management de la Qualit\u00e9 de RESPIRA, conform\u00e9ment \u00e0 la Norme Internationale ISO 9001:2015, est le suivant : <strong>Commercialisation d\u2019\u00e9lectricit\u00e9 sans CO\u2082<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Juillet 2026<\/p>\n\n\n\n<object data=\"https:\/\/comercial.respiraenergia.com\/wp-content\/uploads\/2025\/10\/ISO-9001-CAT-RESPIRA-ENERGIA-REN_signed.pdf\" style=\"width:100%;height:550px\"><\/object>\n<\/div><\/div>\n\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Politique de qualit\u00e9 Chez RESPIRA ENERGIA, S.A., nous concevons la qualit\u00e9 comme l\u2019engagement en faveur de l\u2019am\u00e9lioration continue et la recherche de l\u2019excellence dans l\u2019ensemble des processus et des activit\u00e9s li\u00e9s \u00e0 la commercialisation d\u2019\u00e9lectricit\u00e9 sans CO\u2082 aupr\u00e8s des particuliers, des PME, des entreprises et des consommateurs industriels de tous les secteurs. Notre finalit\u00e9 est&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1738","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de qualit\u00e9 - Respira, electricitat sense CO2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/comercial.respiraenergia.com\/fr\/politique-de-qualite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de qualit\u00e9 - Respira, electricitat sense CO2\" \/>\n<meta property=\"og:description\" content=\"Politique de qualit\u00e9 Chez RESPIRA ENERGIA, S.A., nous concevons la qualit\u00e9 comme l\u2019engagement en faveur de l\u2019am\u00e9lioration continue et la recherche de l\u2019excellence dans l\u2019ensemble des processus et des activit\u00e9s li\u00e9s \u00e0 la commercialisation d\u2019\u00e9lectricit\u00e9 sans CO\u2082 aupr\u00e8s des particuliers, des PME, des entreprises et des consommateurs industriels de tous les secteurs. 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