{"id":1203,"date":"2025-03-10T09:50:55","date_gmt":"2025-03-10T08:50:55","guid":{"rendered":"https:\/\/comercial.respiraenergia.com\/quality-policy\/"},"modified":"2026-09-08T12:10:33","modified_gmt":"2026-09-08T10:10:33","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/comercial.respiraenergia.com\/en\/quality-policy\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"<style>.kb-row-layout-id1203_fd24c0-20 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1203_fd24c0-20 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1203_fd24c0-20 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id1203_fd24c0-20 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 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.kt-inside-inner-col:before{opacity:0.3;}.kadence-column1203_d124bc-f1{position:relative;}@media all and (max-width: 1024px){.kadence-column1203_d124bc-f1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1203_d124bc-f1 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1203_d124bc-f1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading1203_4abc8d-b1, .wp-block-kadence-advancedheading.kt-adv-heading1203_4abc8d-b1[data-kb-block=\"kb-adv-heading1203_4abc8d-b1\"]{font-size:var(--global-kb-font-size-xl, 3rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading1203_4abc8d-b1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading1203_4abc8d-b1[data-kb-block=\"kb-adv-heading1203_4abc8d-b1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading1203_4abc8d-b1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading1203_4abc8d-b1[data-kb-block=\"kb-adv-heading1203_4abc8d-b1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading1203_4abc8d-b1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading1203_4abc8d-b1\">Quality Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">At RESPIRA ENERGIA, S.A., we understand quality as a commitment to continuous improvement and the pursuit of excellence in all processes and activities related to the supply of CO\u2082-free electricity to households, SMEs, businesses and industrial consumers across all sectors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our purpose is to contribute to the decarbonisation of society through an energy model based on renewable energy, proximity, transparency, efficiency and personalised customer service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To achieve this purpose, RESPIRA is committed to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Meeting the needs and expectations of our customers and other interested parties by providing a responsive, transparent and personalised service tailored to their needs.<\/li>\n\n\n\n<li>Complying with all legal, regulatory and contractual requirements, as well as any other requirements applicable to our activities.<\/li>\n\n\n\n<li>Establishing, reviewing and monitoring quality objectives that are consistent with this policy and the organisation\u2019s strategy.<\/li>\n\n\n\n<li>Continuously improving the effectiveness of the Quality Management System and our contracting, customer service, operations and billing processes.<\/li>\n\n\n\n<li>Ensuring the reliability, clarity and timeliness of the information and billing provided to our customers.<\/li>\n\n\n\n<li>Promoting competence, training, participation and knowledge sharing among the people who form part of RESPIRA.<\/li>\n\n\n\n<li>Driving digitalisation, information security, service continuity and the responsible use of technology.<\/li>\n\n\n\n<li>Assessing and managing the risks and opportunities that may affect service quality and the achievement of our objectives.<\/li>\n\n\n\n<li>Collaborating with renewable energy producers and suppliers who share our commitments to quality, sustainability and compliance.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We have a qualified and committed professional team, and we promote a working environment that encourages collaboration, the contribution of talent and the development of solutions that support RESPIRA\u2019s main objective: progressing towards a decarbonised society.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy applies to everyone who forms part of RESPIRA, including those who work outside our headquarters in Barcelona. It is communicated throughout the organisation to ensure that it is known, understood and applied, and it is made available to all interested parties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Management will periodically review this Quality Policy to ensure that it remains appropriate to RESPIRA\u2019s purpose, context and strategic direction, and to support the continuous improvement of the Quality Management System.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The certified scope of RESPIRA\u2019s Quality Management System, in accordance with the ISO 9001:2015 international standard, is: <strong>Supply of CO\u2082-free electricity<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">July 2026<\/p>\n\n\n\n<object data=\"https:\/\/comercial.respiraenergia.com\/wp-content\/uploads\/2025\/10\/ISO-9001-ENG-RESPIRA-ENERGIA-REN_signed.pdf\" style=\"width:100%;height:550px\"><\/object>\n<\/div><\/div>\n\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Quality Policy At RESPIRA ENERGIA, S.A., we understand quality as a commitment to continuous improvement and the pursuit of excellence in all processes and activities related to the supply of CO\u2082-free electricity to households, SMEs, businesses and industrial consumers across all sectors. Our purpose is to contribute to the decarbonisation of society through an energy&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1203","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality Policy - Respira, electricitat sense CO2<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/comercial.respiraenergia.com\/en\/quality-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality Policy - Respira, electricitat sense CO2\" \/>\n<meta property=\"og:description\" content=\"Quality Policy At RESPIRA ENERGIA, S.A., we understand quality as a commitment to continuous improvement and the pursuit of excellence in all processes and activities related to the supply of CO\u2082-free electricity to households, SMEs, businesses and industrial consumers across all sectors. 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